What can we assist with?

Tap Create account in the header. You will need your name, date of birth, address and a mobile number. We confirm your identity within 72 hours through your Driver Licence, Medicare card or Passport. You are required to be 18 or over and an Australian resident.

Use the Reset password option on the access page. A password-reset link, valid for 60 minutes, will be sent by email. Check the spam folder or contact support if it does not arrive.

Open Settings and update the relevant information. Changing the email address requires a new verification check.

A same-game multi combines at least two selections from one fixture into a single wager. The final price reflects how the selections relate to each other. This option is offered for AFL, NRL, football and basketball.

An accepted wager cannot normally be cancelled. Where cash-out is offered, it may be used to settle an eligible wager before the final result.

Settlement begins after the official outcome is confirmed. Most markets are completed shortly after the final whistle, race finish or last wicket, although player markets may take longer while official statistics are verified.

When an event never begins, match-result wagers are void and the stake is returned. If play starts but no official outcome is declared, the rules for the individual market determine settlement.

Australian legislation does not allow credit cards to fund online wagering. Available alternatives include Visa Debit, Mastercard Debit, PayID, BPAY, Apple Pay and Google Pay.

Withdrawal requests are handled on business days during operating hours. Many bank transfers arrive the same day, PayID is commonly immediate, and BPAY may require up to two business days.

The Northern Territory Racing and Wagering Act and AUSTRAC obligations require BetEstate to confirm each customer's identity. The check is often immediate, but withdrawals remain unavailable until it has been completed.